Research & case studies
White paper
Delivering omnichannel CX: A guide for implementation – with Everest Group (part 2)
Omnichannel implementation may sound daunting, but organizations with a well-planned approach and strategy are quick to reap the rewards. Everest Group, in partnership with TELUS International, has released its second paper in a two-part series, offering a practical guide to successful omnichannel execution.
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- • Magazine: New! Customers First - issue 4: A focus on fast growing tech and marketplace disruptors
- • White paper: Delivering omnichannel CX: A guide for implementation - with Everest Group (part 2)
- • White paper: Multichannel to omnichannel CX: A readiness assessment checklist - with Everest Group (part 1)
- • Brochure: TELUS International overview - get to know us in 2 pages
- • Magazine: Customers First - issue 3: A focus on travel and hospitality customer experience
- • Brochure: Learning Excellence Solutions - investing in your frontline
- • E-book: Customer support in gaming - best practices for in-house and outsourced player support
- • Brochure: Omnichannel solutions for customer support - 2 pages, product overview
- • E-book: Measuring success in the contact center: What KPIs really matter?
- • E-book: Fintech and the customer experience - best practices
- • E-book: Outsourcing best practices for voice, chat, social, SMS, video and more
- • White paper: Optimizing email customer support for the modern contact center - best practices