Gaming
Loyalty-building player support across the globe
Studios are perpetually locked in a cutthroat battle to produce the next big thing — the best graphics, the best storytelling, the best soundtracks. And while the games themselves need to be amazing, the community and customer service surrounding them needs to be equally worthy. Serving some of the largest games titles across the globe, TELUS International can help games companies earn a competitive advantage through customer service.
“Our value at TELUS International is that we bring structure to player support. We know call centers and customer service. We know hiring, training, scheduling, and so on – so studios and publishers can focus on their own business while we take care of their players.”
– TELUS International, Operations Manager
How to 'pwn' at player support - best practices
Gamers want to battle to save the princess, not for decent player support. Discover insights and best practices for delivering exceptional customer service from TELUS International, a leader in outsourced player support, serving some of the biggest titles in the gaming industry.
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Exceed player expectations through outsourcing
Gamers really, really, really love certain games, to the extent that they spend hours a day and lots of hard-earned cash playing them, and many more hours talking about them on blogs and in online forums. Considering their investment, they want to know that a game developer loves them back. Outsourcing certain aspects of customer support can help. Learn when outsourcing makes sense.
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The benefits of hiring gamers to deliver exceptional support
Managing the distinct customer support expectations of gamers is easier said than done. While there are many ways to go about the task, hiring gamers themselves is one approach that has impressive results. By the time a gamer reaches out to a contact center for assistance, they have likely exhausted all other forms of support. They need to talk to someone who can immediately speak their language.
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In every interaction we have with TELUS International, they teach us something new about delivering great support. They teach us something new about our processes and capabilities, and how they can be improved.
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