Industries
From BPO to ITO, we’ve got you covered
Partnering with TELUS International promises more than just and outsourcing arrangement. We serve top global brands across a range of industries.Fast-growing tech
For global customer management, we serve the contact center and IT outsourcing needs of many Fortune 500 high-tech leaders.
Read moreFintech & financial services
Our secure, efficient and value-add outsourcing solutions can help you acquire, nurture and solidify your customer relationships.
Read moreGaming
Supporting some of the largest titles in the world, we know games and we know gamers. We can protect your brand while growing your players.
Read moreTravel & hospitality
Personalize the customer experience with knowledgeable, efficient customer care solutions while leveraging analytics and omnichannel capabilities.
Read moreHealthcare
Enabling TELUS Health and other providers and payers, we are focused on turning customer information and interactions into better health outcomes.
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Achieving BPO value
According to Everest Group, 50-60% of end-of-term Contact Center Outsourcing contracts are not renewed. The question is why? What impacts BPO relationship value – and how do smart buyers structure their partnerships?
Outsourcing best practices: channel-by-channel
Outsourcing customer support is not a “set it and forget it” exercise. Rather, it takes time, energy and resources to do it right. Learn best practices for voice, email, chat, social media, self-service, SMS, video chat and more.