Articles & events
News: TELUS International announces the acquisition of Voxpro
We're growing! Discover how the new global partnership will enhance our unique customer experience offering for fast-growing technology, travel and hospitality, and healthcare brands.
Read moreMeeting Millennial traveler needs: Lessons from the sharing economy
Discover the three primary needs of the Millennial customer that are reshaping the travel and hospitality industry, and building brand loyalty in the process.
Read moreWhen silence is golden: Improving customer service with speech analytics
Learn some top ways brands can leverage speech analytics to improve the customer experience by identifying call drivers, pain points, gaps in training and more.
Read moreFour steps for successfully adding data analytics into your customer service strategy
Data analytics holds the potential to transform operational effectiveness and deliver customer service improvements but implementation can be challenging. Discover our four steps for success.
Read moreFour reasons why artificial intelligence belongs in your customer service strategy
From building customer loyalty to reducing attrition rates, discover the many reasons why artificial intelligence is becoming a powerful customer service tool.
Read moreHow to keep customers front and center when scaling your business
Learn how to ensure the customer experience grows in tandem with your company’s products and services with best practices and insights from industry leaders.
Read moreHow Millennial habits impact banking innovation and customer service
Learn how fintech and traditional financial services companies can use the Millennial model to seize new customer service opportunities.
Read moreHealthcare and IoT: Balancing patient privacy, innovation and customer service
Delivering patient care and support in a hyperconnected era is complicated, but not impossible. Discover some of the key customer service considerations for IoT-enabled health devices.
Read moreAt war with the status quo: Nest Labs’ unique approach to customer service
In Issue 4 of Customers First magazine, John Moses, head of customer support at Nest Labs, reveals his mission for customer experience.
Read moreRamping up for the holidays: How to excel at handling higher customer service demands
Successfully meeting customers' service expectations is challenging year-round but there are essential lessons to learn from holiday crunch time.
Read moreIssue 4 – Customers First magazine! Focus on fast-growing tech and marketplace disruptors
In honor of our recent partnership with Voxpro, our latest issue of Customers First is entirely dedicated to fast-growing tech companies and other marketplace disruptors.
Read moreNews! TELUS International’s CCO recognized as one of Canada’s Most Powerful Women
Discover insights from Marilyn Tyfting, TELUS International’s chief corporate officer, on why diversity in the workplace is important to her both professionally and personally.
Read moreThe strategic advantage of outsourcing your IT service desk
Providing a high performing IT service desk to meet employee needs is challenging. Discover how outsourcing can make your team more efficient and effective.
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TELUS International is a subsidiary of TELUS Communications, Canada's fastest-growing national telecommunications company, with $13 billion in annual revenue and 12.8 million subscriber connections.
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