Articles & events
Customer Effort Score Vs. Net Promoter Score: Which KPI should you choose?
Learn when to use Net Promoter Score versus Customer Effort Score for the most accurate measurement of your customer service offering.
Read moreMake your customer service more Instagram-able
Learn how to leverage your company's Instagram account to deliver great customer service.
Read moreOn time, every time: The value of intelligent automation in air travel
Discover how intelligent automation is improving the passenger experience with fewer cancelled flights and personalized customer service.
Read moreSurvey results: Millennials’ views on social media and the customer experience
Uncover new social media insights, based on a survey commissioned by TELUS International and conducted online by The Harris Poll.
Read moreAre you underestimating the role of culture in digital transformation?
For digital transformation to work, corporate culture needs to be nimble, collaborative and open to calculated risk.
Read moreHow the mobile customer experience is driving holiday sales in 2018
Discover three strategies for creating mobile-friendly touchpoints in the customer journey.
Read moreHow leading brands are supercharging social media customer support into the future
What's next for social media customer care? Experts from Alaska Airlines and Home Depot share their predictions.
Read moreThe most important quality for a healthcare customer service agent to have
Learn how to make your company's healthcare customer service a more empathetic, humane experience.
Read moreIs the medium still the message in the digital age?
Find out whether the classic saying is still relevant to the modern customer experience.
Read moreThe power of a good FAQ
Discover four best practices for creating a customer-friendly FAQ that will wow and delight.
Read moreE-book: Fintech and financial services for the ‘ages’
Discover customer experience (CX) best practices for Millennials, Baby Boomers and more.
Read moreBleisure customer experience: Meeting the needs of the modern traveler
Learn how to deliver exceptional customer service to travelers who blend business and leisure.
Read moreWhy design thinking in the contact center drives CX innovation
Find out how design thinking and journey mapping are elevating the customer experience.
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